Community Housing Officer

Job Title: Community Housing OfficerLocation: DudleyContract: Temporary (6 months)Rates: 25.91 (Umbrella) Job Purpose:To deliver a community focused tenancy and estates management service, highly visible to tenants, residents and other stakeholders. To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies to provide responsive services to customers create attractive, well maintained, safer estates. To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams / services. Specific AccountabilitiesTo manage tenancies and the estate environment in a designated housing area (patch) and to be the main front-line contact for tenants and residents for housing and estate management matters.To provide contact, advice, and guidance to customers within the framework of the tenancy agreement in line with policies and procedures and its enforcement, ensuring customer enquiries are dealt with promptly and efficiently, to deal with compliments and complaints and to undertake any investigations and corrective actions as appropriateTo take a pro-active approach towards tenancy compliance, keeping residents safe, estate management, ensuring regular home reviews, estate walkabouts and estate inspections are carried out. Effectively manage ..... full job details .....