Communications and Engagement Coordinator

Your new company
A well-established organisation is seeking a proactive and creative Communications & Stakeholder Engagement Coordinator to support the delivery of internal communications, customer engagement activities and stakeholder relationship management.This varied role offers the opportunity to develop engaging communications, create high-quality content, support customer interactions, and build strong relationships across operational teams and external stakeholders. The successful candidate will play a key role in promoting collaboration, supporting business objectives and enhancing both employee and customer experience.

Your new role

• Produce engaging monthly newsletters, including content creation, copywriting, visual design and publication management.
• Maintain and continuously update internal communication platforms with business updates, success stories and key organisational messages.
• Develop professional presentations for a range of audiences, ensuring clear messaging and engaging design.
• Design posters, promotional materials and communication assets to support internal and external campaigns.
• Assist in producing best practice guides, case studies and supporting documentation.
• Support the preparation of award submissions and recognition initiatives through effective content creation and storytelling.
• Conduct regular engagement visits with operational and internal teams to strengthen collaboration and develop positive working relationships.
• Build and maintain strong relationships with clients, supply chain partners and wider stakeholders.
• Gather feedback and insights from stakeholders to support continuous improvement initiatives.
• Work closely with operational leadership teams to ensure consistent and effective communication across the business.
• Prepare and issue professional responses to customer enquiries.
• Support customer communication activities, ensuring information is delivered accurately and within agreed timescales.
• Assist in enhancing customer satisfaction through effective engagement and communication.
• Support the delivery of social value commitments and community-focused initiatives.
• Participate in organised volunteering and community engagement activities.
• Identify opportunities to enhance stakeholder engagement and positive community impact.

What you''ll need to succeed

• Previous experience within a communications, administration, customer service or stakeholder engagement role.
• Excellent written and verbal communication skills.
• Strong organisational and time-management abilities.
• Experience producing communications materials such as newsletters, presentations or promotional content.
• Strong attention to detail and commitment to quality.
• Good knowledge of Microsoft Office applications, including Word, Outlook, Excel and PowerPoint.
• Confidence communicating with a variety of stakeholders.
• Ability to manage multiple priorities and meet deadlines.
• Strong problem-solving skills and a proactive approach.
• Experience producing internal communications or employee engagement content.
• Experience supporting customer communications and stakeholder management.
• Experience writing case studies, award submissions or business documentation.
• Understanding of social value, community engagement or corporate responsibility initiatives.

What you need to do now


If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.
If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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