Commercial Support Specialist

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Commercial Support Specialist

role at

Insulet Corporation .

Position Overview: The Commercial Support Specialist will be responsible for the efficient and professional delivery of administrative processes to support the Commercial function, as well as providing support to external NHS stakeholders throughout their end-to-end Insulet journey. This process-driven and skilled individual will be responsible for the tactical delivery of customer-facing support, provision and delivery of key commercial data, and the optimization of process efficiencies across the UK BENELUX region with the aim of driving revenue, growth and customer success with Insulet and Omnipod therapy.

Responsibilities

Acting as the interface between Sales, Customer Care and Commercial from an NHS stakeholder perspective, both payer and clinical

Owning and hosting regular review meetings with key NHS stakeholders, both payer and clinical, managing relationships and supporting them with their Insulet end-to-end journey

Working cross-functionally where needed to support the end-to-end customer journey

Using the existing reporting framework, execute, collate and deliver key commercial management data on a weekly, monthly and quarterly basis to NHS stakeholders, both payer and clinical

Ownership and management of large NHS purchasing contracts, via regular monitoring to ensure validity, tracking renewal requirements on a weekly/ad hoc basis

Responsible for obtaining, implementing and managing financial year-end, contract renewals and all implementation activities

Supporting the Commercial function with one-off/ad hoc activities during regional product launches with creation, implementation and management of localized operational processes. Reviewing existing operational processes and pathways to identify optimization opportunities, working with the NHS key stakeholders to implement the necessary changes

Driving consistency, standardisation and simplicity in all activity across the UK BENELUX region where appropriate

Key Decision Rights

First point of contact for commercial customer account queries from external and internal stakeholders

Required Leadership/Interpersonal Skills and Behaviors

Strong interpersonal communications, both oral and written

Self-starter who needs minimal direction; extremely flexible and personable

Required Skills and Competencies

Professional meeting skills (Virtual and F2F)

Commercially minded

Experience in Customer Service / Stakeholder Account Management

Conflict resolution

Prioritization and time management proficient

Process driven and change mindset

Familiar with Salesforce.com

Education and Experience

A-Level or equivalent qualification

Prior industry/commercial experience essential

Knowledge and experience of the NHS, service delivery and current pathways

Fluent in English

Highly competent in the use of virtual communication computer systems e.g., Zoom, Microsoft Teams, WebEx

Proficiency with computers, especially MS Excel and MS Outlook

Additional Information

The position is hybrid at our London office for 3 days per week

Occasional business travel may be required to Insulet regional locations for internal business meetings as and when required (no more than quarterly)

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

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Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Management

Industries

Medical Equipment ..... full job details .....