We are currently seeking an interim Commercial Customer Experience Specialist, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment.
The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run for 5 months, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £38,000 per annum, pro rata, depending upon experience.

JOB PURPOSE
The Rebate andamp; Promotions CES role typically focuses on proactively managing rebates and accruals ensuring best practice is followed and rigour is applied. The intent of this role is not to manage day-to-day operations, but role holders are expected to use their knowledge of customer and commercial processes to influence decision making on initiatives that add value to UL and enhance process efficiency. Role holders need to hold to account and govern the end-to-end process, ensuring that key colleagues in CD and 3PSP are working in line with agreed processes and timelines. The role should have a proactive focus, aiming to get things right for the future.

RESPONSIBILITIES
Key Metrics

• Aged Items - Rebates, Deductions andamp; Audit Claims
• Overdues - Promo Invoices
• Accruals - Missed andamp; Late
• Claims Resolution Times
• Number andamp; Impact of Escalations
• Customer Service - AGS (Ease of doing business)

Operations andamp; Systems
Bill to Cash

• Sign off and align with CD on rebate actions, including rebate reviews and proactive spend management, using standard guidelines on a rota basis.
• Ensures agreed rebate actions are maintained in appropriate files for communication to teams who approve and transact relevant rebates andamp; releases.
• By monitoring provisions, ensure that the spend management processes are being properly followed by CD colleagues, and maintain a culture of accountability by regularly reviewing objectives and performance metrics.
• Where escalations on promotional or audit claims occur, coach claims management specialist and/or customer planner teams to resolve autonomously.
• Ensures that information relating to rebates and promotions is fully up to date, avoiding avoidable accumulation of work where possible.
• Monitor the key Bill to Cash metrics for your customer(s) and influence others / hold to account to ensure process governance is in place across all stakeholders.

Systems that a role holder would be expected to use or interpret includes but is not limited to - SAP, RTVA, PowerBI, MS Office, TPM, TPA, High Radius Claims Management, customer portals.

Projects, Innovation andamp; Capabilities

• Supports relevant internal and external stakeholders on technology, process or business changes.
• Collaborate with CD and Customer Collaboration teams to manage TMI accruals relating to promotional and exceptional activities - including but not limited to phasing, NPD, WIGIGs and stock builds.

Continuous Improvement andamp; Problem Solving

• Identify areas of inefficiency in the E2E rebates and promotions process. Optimise customer-related processes by managing improvement measures and projects in a standard way across all customers. with internal experts (SMEs).
• Collaborates with third parties and internal stakeholders
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