Title: Collections Team LeaderLocation: East Midlands 100% office basedTerm: PermanentHours: Monday-Friday Salary: Up to 52,000 DOE + benefits This is an exciting opportunity for an experienced Collections Team Leader (6 FTE) who has previously working within financial services to join a growing business. Based East MidlandsDo you have excellent leadership skills?Do you follow a task through to end result?Can you drive performance? Key Responsibilities of a Collections Team LeaderProactively managing the Collections team who have a a portfolio of accounts to arrange payment plans.Negotiating agreements/payment plans where appropriate.Working closely with clients to achieve the right outcome.Make referrals for support and provide advice and information.Build excellent customer and stakeholder relationships, both internal and external.Achieve targets and KPIs.Managing team of 6 Collections Agents Skills and experienceExcellent communication skills Good verbal and written communication skills.Strong time management and organisation skills.Confident at making decisions and accountable for workload.Adaptable and flexible in an ever-changing environment.Exceptional collaborative skills to work with different departments.Able to work efficiently, both independently and within a team environment.Please follow the link to apply for this Collections Team Leader role. ..... full job details .....