Collections Officer

Job Title: Collections OfficerLocation: Oxfordshire Hybrid 3 days WFH per weekSalary: Up to 35,000 depending on experienceHours: Monday to Friday 9 am to 5.30 pmBenefits:23 days holiday plus bank and public holidaysSimply Health Cash planEmployee assistance programmeBupa (after qualifying period)Free Legal and Conveyance feesVolunteering days offEnhanced Maternity and Paternity LeaveCompany sick payOngoing learning and development opportunitiesAbout the position of the Collections Officer:This is an exciting opportunity for an experienced Mortgage Collections or Arrears Specialist to join a growing team following the successful onboarding of a new client''s mortgage portfolio. With this major project now complete, the business is expanding its team to support continued growth, creating genuine scope for long-term career development as the function evolves. You''ll take full ownership of mortgage arrears cases end-to-end, supporting customers with empathy and professionalism, agreeing on sustainable repayment solutions, and gaining further exposure to litigation within a supportive environment.We are specifically seeking candidates with recent collections, arrears, or litigation experience from a lender, loan servicer or consumer lending business, looking to grow their careers alongside an expanding and ambitious team.Responsibilities for the role of Collections Officer:Manage customer enquiries and arrears cases in line with company policies and regulatory ..... full job details .....