Collections Officer

Job Title: Collections Officer

Location: Oxfordshire Hybrid 3 days WFH per week

Salary: Up to -35,000 depending on experience

Hours: Monday to Friday 9 am to 5.30 pm

Benefits:

• 23 days holiday plus bank and public holidays
• Simply Health Cash plan
• Employee assistance programme
• Bupa (after qualifying period)
• Free Legal and Conveyance fees
• Volunteering days off
• Enhanced Maternity and Paternity Leave
• Company sick pay
• Ongoing learning and development opportunities

About the position of the Collections Officer:

This is an exciting opportunity for an experienced Mortgage Collections or Arrears Specialist to join a growing team following the successful onboarding of a new client''s mortgage portfolio. With this major project now complete, the business is expanding its team to support continued growth, creating genuine scope for long-term career development as the function evolves. You''ll take full ownership of mortgage arrears cases end-to-end, supporting customers with empathy and professionalism, agreeing on sustainable repayment solutions, and gaining further exposure to litigation within a supportive environment.

We are specifically seeking candidates with recent collections, arrears, or litigation experience from a lender, loan servicer or consumer lending business, looking to grow their careers alongside an expanding and ambitious team.

Responsibilities for the role of Collections Officer:

• Manage customer enquiries and arrears cases in line with company policies and regulatory requirements.
• Engage with customers via inbound and outbound contact to discuss overdue balances and agree on sustainable repayment solutions.
• Assess financial circumstances, update affordability information, and identify appropriate arrears outcomes.
• Identify and support vulnerable customers in line with policy and client expectations.
• Escalate complaints, litigation matters, and risk issues appropriately, including potential financial crime concerns.
• Liaise with internal teams and third-party partners to ensure timely and compliant case progression.

Experience and skills required for the role of Collections Officer:

• Proven experience in arrears, litigation, customer services with a mortgage lender or consumer lending-related business.
• Good understanding of the legal and regulatory framework for mortgage lending and administration.
• Strong customer-focused approach, with an awareness of Consumer Duty.
• Excellent communication skills, both written and verbal, with a high level of professionalism and integrity.

For more information regarding the role of Collections Officer, please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.