Collections Agent

Location: Guiseley, Leeds Hours: Mon Fri, 9am 5pm Salary: From £26,000 Why join us? At United Gas and Power, we re proud to be one of the UK s highest-rated commercial energy suppliers, and we re expanding our team! We re looking for a Collections Agent who enjoys speaking with people, solving problems, and finding fair solutions for customers. This is a fantastic chance to step into the energy sector with a company that s fast-paced, high- performing, and genuinely values its people. You ll sharpen your negotiation and problem- solving skills, gain exposure across departments. At UGP, we value diversity and strive to create an inclusive workplace where everyone can thrive. We welcome applicants of all backgrounds, and we re committed to equal opportunity in hiring. What you ll do: Manage a portfolio of customer accounts not just taking calls, but handling the admin and follow-up work that keeps things moving Speak with customers by phone and email to agree repayment plans and resolve overdue accounts Investigate account issues and work with billing, legal, and tenancy teams to get answers and solutions Keep clear and accurate records of payment plans, agreements, and account updates Share insights with the team and support colleagues we all succeed together Staying Compliant: Ensure all actions are in line with industry regulations such as the Fair Debt Collection Practices Act (FDCPA) and data protection laws. What we re looking for: Strong organisation skills ..... full job details .....