Collections Agent

Location: Guiseley, Leeds

Hours: Mon–Fri, 9am–5pm

Salary: From £26,000

Why join us?

At United Gas & Power, we’re proud to be one of the UK’s highest-rated commercial energy suppliers, and we’re expanding our team! We’re looking for a Collections Agent who enjoys speaking with people, solving problems, and finding fair solutions for customers.

This is a fantastic chance to step into the energy sector with a company that’s fast-paced, high- performing, and genuinely values its people. You’ll sharpen your negotiation and problem- solving skills, gain exposure across departments.

At UGP, we value diversity and strive to create an inclusive workplace where everyone can thrive. We welcome applicants of all backgrounds, and we’re committed to equal opportunity in hiring.

What you’ll do:

• Manage a portfolio of customer accounts – not just taking calls, but handling the admin and follow-up work that keeps things moving
• Speak with customers by phone and email to agree repayment plans and resolve overdue accounts
• Investigate account issues and work with billing, legal, and tenancy teams to get answers and solutions
• Keep clear and accurate records of payment plans, agreements, and account updates
• Share insights with the team and support colleagues – we all succeed together
• Staying Compliant: Ensure all actions are in line with industry regulations such as the Fair Debt Collection Practices Act (FDCPA) and data protection laws.

What we’re looking for:

• Strong organisation skills – comfortable juggling calls, emails, and admin
• Clear communicator who can stay professional in sensitive situations
• A team player who thrives in a smaller, collaborative team
• Problem-solver – able to investigate account issues, think on your feet, and find fair solutions for customers
• Previous collections, customer service, or admin experience is helpful, but not essential – full training provided
• Goal-driven – motivated by targets

What’s in it for you:

As part of our team, you’ll enjoy a range of benefits that reflect the value we place on our people, including:

• Competitive salary
• Mon – Fri 9am till 5pm (No Weekends!)
• Excellent Pension scheme with 8% employer contribution
• 25 days annual leave (plus Bank Holidays)
• Long-Term Service Benefit – Receive an additional day of annual leave every 5 years
• Holiday Purchase Scheme – Buy up to 5 additional days of leave per year
• Ongoing training & guidance provided
• A great working environment with a real team spirit
• Company social events
• Health & Wellbeing program with GP consultations, mental health support and discounted gym memberships.
• Cycle to Work Scheme