Collections Agent

Collections AgentSalary: 26,227 per annum Hours: 37.5 hours per week Location: Office Based Operating Hours: Shifts between 8:30am - 6:00pm, Monday to FridayWe are seeking a confident and customer-focused Collections Agent to join our client''s team and support ongoing collections activity.This is a role that requires excellent communication and negotiation skills, with responsibility for speaking to customers regarding outstanding arrears, processing payments and agreeing appropriate payment arrangements where full payment cannot be made.You will regularly have challenging conversations with customers, so the ability to remain calm, professional and respectful while being confident and assertive is essential. You will also provide clear and accurate information regarding debt recovery and enforcement processes, helping customers understand their position and the options available to them.Duties will include:Processing customer payments accurately and in accordance with company procedures.Negotiating and agreeing sustainable payment arrangements where full payment cannot be made, in line with client and business requirements.Handling both inbound and outbound calls with customers regarding outstanding debts and enforcement action.Conducting outbound calls to encourage engagement and prompt resolution of outstanding accounts.Providing clear explanations of debt recovery and enforcement processes and responding confidently to customer queries.Managing difficult and, at times, ..... full job details .....