Collections Agent

Collections Agent Location South East England, Berkshire, WindsorJob Type Permanent, Full-TimeIndustry Primary: Banking and Finance Secondary: Customer Service and Call CentresBenefits Bonus schemeAdditional benefits package Job Description The Collections Agent is responsible for managing and recovering outstanding debts within the banking and finance sector. The role requires proactive communication with customers to negotiate repayment plans and resolve overdue accounts in a professional and courteous manner. The Collections Agent works to maintain compliance with relevant regulations and internal policies while ensuring a positive customer experience.Job Duties Contact customers via telephone, email, or written correspondence to discuss overdue payments and arrange repayment plans.Assess customers financial circumstances to offer suitable repayment options.Maintain accurate and up-to-date records of all customer interactions and payment arrangements.Monitor accounts and follow up on missed payments promptly to reduce risk of default.Collaborate with internal teams to resolve disputes or discrepancies on accounts.Ensure compliance with all relevant legislation, regulatory requirements, and company policies related to debt collection.Provide clear and concise reports on collection activities and performance metrics.Demonstrate empathy and professionalism when dealing with customers experiencing financial difficulties.Identify opportunities to improve collection processes ..... full job details .....