Co-pilot - Adoption Lead - Agentic AI

M365 Copilot Adoption Lead - Hertfordshire

(Rollout from a licence deployment into a structured productivity and capability programme)

You will lead the adoption, enablement, and value realisation of Microsoft 365 Copilot across Group.

Sector - Energy/Utilities/Telecoms - 15,000 plus employees
Based in Stevenage/hybrid working
Inside IR35 - six month contract - start 28th of Sept

You will help turn the Copilot rollout from a licence deployment into a structured productivity and capability programme, ensuring the right users receive the right support, training, communications, use cases, governance, and feedback loops.
You will work with the AI Portfolio Manager, AI Enablement & Adoption Lead, AI Solutions Lead, Technology teams, Microsoft partners, L&D, Communications, Security, Data Governance, and business sponsors to drive safe, measurable adoption of Copilot.
You will help define personas, prioritise cohorts, build champions, capture use cases, monitor usage, gather feedback, and evidence value.
You will own day-to-day Copilot adoption planning, cohort readiness, training coordination, user engagement, champions support, communications input, use-case development, feedback collection, adoption measurement, and benefit tracking.
You will support the migration away from MAGI (our in-house AI tool), help users understand the approved Copilot approach, and work with partners to ensure rollout activity is practical, safe, and measurable.
You will act as a specialist adoption lead for Microsoft 365 Copilot. You may guide AI Champions, Copilot users, and business stakeholders.
Copilot Rollout & Adoption Planning:
Support the phased rollout of Microsoft 365 Copilot across Group
Help define user cohorts, personas, business readiness criteria, priority groups, and adoption waves
Work with the AI Portfolio Manager and programme stakeholders to maintain Copilot rollout status, dependencies, risks, issues, and decisions
Coordinate with Technology teams, Microsoft partners, and internal stakeholders on rollout planning, readiness, communications, and adoption activity
Support the transition from MAGI to Copilot, ensuring users have a clear path, guidance, and support
Support the development of an "agentic marketplace" (Microsoft and Group) to encourage the widespread adoption and use of certified Copilot agents
Training, Guidance, & Support:
Develop and maintain Copilot guidance for different user groups, including executives, EAs, managers, knowledge workers, analysts, and operational support teams
Coordinate practical training, demos, clinics, webinars, and user support materials
Work with the AI Enablement & Adoption Lead and L&D to align Copilot training with the wider AI literacy programme
Create and maintain prompt guidance, examples, FAQs, "how to" content, use-case libraries, and success stories
Support AI Champions with materials, updates, community content, and escalation routes
Use Cases & Value Realisation:
Work with business stakeholders to identify practical Copilot use cases that improve productivity, quality, consistency, decision support, and knowledge work
Prioritise Copilot use cases by value, reusability, ease of adoption, risk, and relevance to user personas
Capture evidence of adoption, usage, feedback, time saved, quality improvement, and business value
Work with the AI Portfolio Manager to include Copilot benefits in the wider AI portfolio and executive reporting
Identify where Copilot is not suitable and where another approved tool, automation, workflow, or data solution is required
Measurement, Feedback, & Continuous Improvement
Track Copilot adoption metrics, user feedback, training attendance, champion activity, use-case maturity, and adoption barriers
Identify where additional support, communications, training, governance, or technical readiness is required
Produce regular adoption updates for the AI Portfolio Manager and relevant programme forums
Capture lessons learned from pilots and early adopters to improve future rollout waves
Monitor common issues, misconceptions, and user needs, and translate them into improved guidance
Governance & Responsible Use:
Ensure Copilot adoption activity reflects Group''s approved AI, data, privacy, security, and information governance approach
Work with Data & AI Governance, Information Security, and Data Protection to ensure guidance is clear on responsible use, data handling, sensitive information, and escalation routes
Reinforce the position that Copilot is the default enterprise productivity AI tool unless other tools are formally justified and approved
Support communication of what Copilot can and cannot be used for within Group
Essential: Core skills, experience, qualifications you''ll need from day one:
Experience supporting adoption of Microsoft 365, Copilot, digital workplace tools, productivity platforms, AI/Agentic tools, or enterprise technology
Experience with Copilot Studio, Agent Builder, Power Platform, Microsoft Graph, Viva, SharePoint knowledge management
Strong understanding of Microsoft 365 tools, including Teams, Outlook, Word, Excel, PowerPoint, SharePoint, and OneDrive
Practical understanding of Microsoft 365 Copilot use cases, prompt guidance, agents, adoption barriers, and user support needs
Strong communication, facilitation, training, user engagement, and stakeholder management skills
Ability to create clear guidance, use cases, FAQs, playbooks, and adoption materials
Experience tracking usage, feedback, training, adoption activity, and benefits:
Ability to work with business users, Technology teams, L&D, Communications, Security, Data Governance, and external partners
Strong awareness of data privacy, information security, oversharing risk, and responsible AI use
Desirable: Other skills, experience, qualifications and professional memberships that will help you grow with us:
Experience with enterprise change management, champions networks, digital adoption platforms, or training delivery
Experience supporting phased rollout to large user populations
Experience measuring productivity benefits, time saved, quality improvement, or user satisfaction
Familiarity with Microsoft Purview, sensitivity labels, DLP, retention, and information protection
Experience in infrastructure services, utilities, transport, telecoms, water, or field operations
Familiarity with service adoption, ITIL, or change frameworks

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