Clinical Operations Manager – Primary Care Pharmacy Services

Overview

Clinical Operations Manager – Primary Care Pharmacy ServicesLocation: Bradford City Centre (On-site only)Full-Time | Permanent | Monday to FridayAre you a clinically qualified pharmacist or nurse with operational leadership experience? Do you thrive in fast-paced environments where clinical insight meets strategic delivery? Join a fast-growing, award-winning healthcare provider delivering high-impact pharmacy-led services across Primary Care Networks (PCNs). We are seeking a Clinical Operations Manager to lead a significant clinical workforce, shape service quality, and provide expert oversight where clinical judgement is required.The Role

This is a senior operational leadership position responsible for a team of -40 pharmacists and pharmacy technicians. You’ll combine strong people management and service delivery oversight with the clinical credibility to support teams through complex or escalated issues. The role is predominantly operational, but your ability to understand, review, and intervene in clinical matters is vital.You will work closely with other operations managers, leadership teams, and clients across PCNs and GP practices to ensure performance, compliance, and continuity of care.Key Responsibilities

Manage a team of -40 clinical staff across multiple primary care sitesOversee rota planning, annual leave, training compliance, and clinical upskillingProvide clinical oversight on complex queries, complaints, and error resolutionEnsure adherence to NHS, GPhC, and ICB governance and quality frameworksLead service delivery against internal KPIs and client expectationsKPIs include complaints and error handling, annual leave tracking, patient/surgery feedback, meeting notes, rota gaps, monthly client presentations, and sickness monitoringRepresent the organisation in client meetings, presenting service data and insightsMaintain professional registrations (GPhC/NMC) and keep abreast of clinical best practiceContribute to internal process improvements, clinical service design, and team developmentSupport succession planning and potential future senior leadership rolesWhat We’re Looking For

Qualified pharmacist (GPhC registered) or nurse (NMC registered) – essentialOperational leadership experience within primary care (e.g., ICBs, PCNs, federations)Strong understanding of ARRS roles, primary care structures, and NHS frameworksProven experience managing large teams (ideally 30–50+ staff) in a clinical environmentAble to combine strategic oversight with a hands-on, team-focused approachComfortable leading in fast-paced, dynamic environmentsResilient and solutions-oriented, with strong communication and stakeholder skillsFamiliarity with EMIS or SystmOne is highly desirableWhy Join

£60,000 – £70,000 salary depending on experience25 days holiday + bank holidaysKey role in a growing, clinically driven organisation with national impactDefined leadership development and progression opportunitiesWork alongside a highly engaged executive and clinical leadership teamAccess to employee wellbeing support, professional development, and retail perksHow to Apply

For a confidential discussion, contact Tom Fitch on 02393 874295 or send your CV to tfitch@compassltd.co.ukCompass Associates Ltd is acting as a recruitment consultancy for this permanent vacancy.Referral Bonus

Referral Bonus: Recommend someone for this role and receive £200 in John Lewis vouchers when they’re successfully ..... full job details .....