Client Success Manager (Retail Media)

OverviewThe Client Success Manager (Retail Media) role is an integral part of the team and is responsible for supporting our Retailers, partners and prospective clients. You will work closely with our Client Success and Business Development Leads to run day-to-day operations and assist in revenue generation. You’ll be working with an experienced and welcoming team whose clients include household retail names in grocery, department stores and fashion. This is a hybrid role requiring you to be in our London office 2/3 days per week.

What You’ll AchieveJoin a company that is redefining the marketing and advertising technology landscape. Epsilon’s unique combination of data-driven insights and ground breaking technology offers a compelling opportunity to work on industry-leading projects that redefine how brands connect with consumers. You will directly contribute to Epsilon’s growth and evolution, helping shape the future of the industry.

Responsibilities

Deliver a best in-class service to our retail partners, their internal teams and their brands

You will be the driving force behind client success, running a diverse portfolio of high-profile brands

Collaborate effectively with our retailer teams

Offer insights to be provided to the retailer teams

Present our advertising platform to existing clients and new spenders

Monitoring our platforms to ensure correct operation and precision

Deliver innovative digital marketing strategies following budget, targeting and audience briefs

You will directly contribute to Epsilon’s growth by reporting on campaigns, carrying out accurate billing practices and providing insight for future bookings

Who You Are

What you’ll bring with you:

Strong organisational skills with an ability to handle time effectively.

Excellent communication skills

Solution oriented approach and a ‘can do’ attitude

Ability to lead multiple projects, across multiple fields; concurrently

Client facing experience

Analytical thinking with a curiosity about interpreting data to tell compelling stories

Strong commercial skill with the ability to identify growth opportunities and drive profitability

A growth mindset, always seeking to learn, adapt, and improve in a fast-evolving industry

Keen to learn and prepared to share progress with the wider team

Why you might stand out from other talent:

Retail or retailer’s experience

Digital media understanding

Interested in how data and identity can improve ad campaigns

Passion for advertising, technology, and solving complex problems

An attitude for facing new challenges, head on

This role is perfect for someone eager to be part of a dynamic, growing business at the pioneering of digital marketing and technology, with ample opportunities to make a significant impact.

Additional information about the company and culture is available on our site.

Additional InformationWhen You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon Has a Core Set Of 5 Values That Define Our Culture And Guide Us To Create Value For Our Clients, Our People And Consumers. We Are Seeking Candidates That Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work

Act with integrity. We are transparent and have the courage to do the right thing.

Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.

Innovate with purpose. We shape the market with big ideas that drive big outcomes.

Respect all voices. We embrace differences and foster a culture of connection and belonging.

Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Advertising Services

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