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Client Success Manager IIILocation: Remote in the United Kingdom + Travel to Clients on Request
The Client Success Team is composed of Client Success Managers (CSMs) who are well versed in cyber security, and whose purpose is to assist customers in getting the most value out of BlueVoyant platform and solutions. BlueVoyant’s renowned cybersecurity SaaS platform offers top-tier solutions to safeguard businesses from evolving threats.
Our extensive range of services and expertise enable organizations to proactively defend against cyberattacks and secure their sensitive information effectively.
Responsibilities:
Serves as the primary point of contact for all customer requests, needs, correspondence, escalations, etc.
Acts as the primary advocate within internal BV stakeholder groups to drive tangible outcomes.
Responsible for managing customer communications internally with respective BV Teams.
Coordinates all customer interactions (regular cadence, working sessions, escalation calls, etc.) with both the customer and internal BV Teams.
Oversees the transition from deployment to Steady State and establishes cadence/operating rhythm for new customers.
Drives customer adoption/engagement of current and additional services provided from BV.
Assists in driving retention conversations to ensure customers are on target for contract renewals.
Assists in risk identification and mitigation related to potential customer churn (Playbooks, Churn War Room, etc.).
Works closely with Sales Counterpart to position, educate, and drive potential growth opportunities for additional BV Service offerings.
Collaborates directly with BlueVoyant Executive Leadership Team to strategically support the largest accounts.
Creates, organizes, and shepherds customer value discussions quarterly.
Communicates BV product/service landscape effectively and moves between teams to resolve issues.
Articulates BV’s offerings, benefits, SOPs, and deliverables confidently.
Possesses an advanced understanding of assigned BV specific product sets.
Qualifications:
5+ years of client services, IT, and cyber security experience.
Extensive experience managing large, complex accounts with multiple LOBs and stakeholders.
Ability to operate independently with minimal support.
Strong relationship management skills with decision makers.
Superior organizational skills and adaptability.
Excellent written and verbal communication skills.
Demonstrates problem-solving abilities and drives efficiencies within CS.
Ability to define, create, and execute service improvement plans.
Experience providing advanced feedback and technical requirements for process maturity.
Ability to organize and conduct internal speaking engagements with minimal oversight.
Preferred Qualifications:
5-7 years of client relationship management, especially in Managed Security Services or Technology Consulting.
Experience working with Big 4 and top national firms.
Security +, Network +, CISSP, and other relevant certifications preferred.
About BlueVoyant: BlueVoyant’s cybersecurity solutions utilize proprietary data, analytics, and deep expertise to secure organizations and their supply chains. Founded in 2017 and headquartered in New York City, with offices worldwide, BlueVoyant is committed to effective cyber security through active prevention and defense.
All employees must be authorized to work in the United Kingdom. BlueVoyant is an equal opportunity employer and complies with applicable non-discrimination laws.
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Negotiable