Client Services Senior Specialist

Do you have office-based customer service experience within financial services or insurance?We''re looking for a Client Services Senior Specialist to join our growing team at Everywhen Employee Benefits , part of the wider Ardonagh Advisory Group. This is a fantastic opportunity for an experienced customer service professional who is passionate about delivering exceptional client service and supporting colleagues to succeed.You''ll work Monday to Friday, 37.5 hours per week, with no evenings or weekends, and benefit from all the advantages of working within a supportive, well-established organisation that truly puts clients and people first.Initially, you''ll be based in one of our offices (Darwen, Winnersh or Southampton), working closely with your team and Manager. Once established in the role, there is the opportunity for hybrid working, with a mix of office and home-based days.So, what does the role of Client Services Senior Specialist involve?In this role, you will provide exceptional client service and support to Consultants, clients, and insurers, acting as a trusted and knowledgeable first point of contact.Your key responsibilities will include:Being the first point of contact for day-to-day queries from clients, Consultants, and insurers via phone and email.Proactively supporting policy renewals and new business, ensuring all activity is handled efficiently, accurately, and in line with agreed SLAs.Managing the day-to-day running of an assigned client portfolio, ..... full job details .....