Client Services Representative

Client Services Representative (Front of House / Business Centre)

Salary: -26,00028,000 (DOE)
Hours: Full-time, Mon-Fri, 08:30-17:00
Benefits: 25 days holiday, private healthcare, life assurance, pension, discretionary year-end bonus
Location: Cardiff

We are looking for a sharp, customer-first Client Services Representative to be the face of our business centre and keep day-to-day operations running smoothly. This is a brand-new site (24 offices / approx. 140 desks) with occupancy building over the coming months - ideal for someone who thrives in a hands-on, high-standards environment and is confident working independently.

Front of house & meeting rooms

• Own reception: greet visitors and occupiers professionally and build strong relationships fast.

• Keep reception and breakout areas immaculate and guest-ready at all times.

• Ensure reception cover is maintained 08:30-17:00.

• Manage meeting rooms end-to-end: bookings, set-ups, presentation, catering and AV readiness (liaising with AV support to fix faults quickly).

Customer service & centre operations

• Deliver an outstanding occupier experience - anticipate needs, solve problems, follow up.

• Monitor the running and presentation of the centre; log, report and escalate issues promptly.

• Liaise with contractors and suppliers (cleaning, handyman, maintenance) to maintain service standards.

• Support move-ins and provide welcome packs, including Health & Safety information.

• Liaise with the internet/telephony provider where occupiers raise queries.

Admin, billing & reporting

• Capture additional services (e.g., catering/ad hoc requests) and provide billing info within agreed timescales.

• Maintain accurate CRM records and activity logs.

• Support weekly/monthly reporting on sales and occupancy.

Sales & marketing support

• Handle enquiries, coordinate viewings and support licence renewals (with senior oversight).

• Maintain relationships with brokers/agents and support local marketing and social media.

• Spot opportunities to increase revenue through centre products and services.

• Confident, polished and genuinely service-driven.

• Organised, detail-focused and able to juggle multiple priorities.

• Reliable, punctual and comfortable working independently.

• Background in reception, hospitality, serviced offices, facilities coordination or customer-facing admin is an advantage.

You''ll be based primarily on the first floor. A separate ground-floor reception team supports the wider building. Parking allocation is to be confirmed (likely available).