Client Services Representative

About Bourne Estate Agents

Bourne Estate Agents operates across Surrey and Hampshire, delivering market-leading service and results. We pride ourselves on a customer-centric culture, collaboration across branches, and a fast-paced environment that rewards initiative and growth.

Role Overview

We are seeking a motivated Client Services Representative to join our Going office. The role focuses on generating new leads for our sales and lettings teams, enhancing the client experience, and supporting the delivery of compelling property solutions. Experience isn’t mandatory, but a passion for customer service, resilience in a busy setting, and the ability to work well within a team are essential. There is clear potential for career progression within a high-growth, multi-branch business.

Key Responsibilities

Generate and qualify new leads for the sales and lettings teams (inbound inquiries, referrals, events, and campaigns).

Build relationships with prospective clients and maintain a high standard of customer service throughout the early client journey.

Collaborate with sales, lettings, and marketing to convert leads into opportunities and appointments.

Assist in presenting property solutions, market information, and competitive advantages to prospects.

Support the client experience by coordinating communications, scheduling, and follow-ups.

Maintain accurate CRM records of leads, interactions, and status updates.

Monitor market trends and feedback to help refine outreach strategies.

Contribute to marketing campaigns and property promotions as needed.

Provide a positive and professional presence in the Going office, representing Bourne Estate Agents brand values.

Support training and development opportunities to grow within the company.

Skills, Experience & Qualifications

Customer-focused mindset with excellent communication and listening skills.

Ability to thrive in a fast-paced, target-driven environment and work well in a team.

Strong organizational skills, attention to detail, and reliable follow-through.

Comfortable using CRM systems and basic digital marketing tools; tech-literate and adaptable.

No mandatory prior real estate experience; onboarding and training provided.

A proactive, coachable attitude with a willingness to learn and grow.

Personal Attributes

Energetic, personable, and confident when engaging with potential clients.

Resilient under pressure and capable of balancing multiple tasks.

Professional, values integrity, and represents the Bourne brand with enthusiasm.

Ambitious with a clear interest in developing a career in property.

Benefits & Perks

Competitive base salary with an achievable OTE (£30k–£35k) and bonus opportunities.

Comprehensive onboarding and ongoing training.

Clear career progression paths within a market-leading group.

Modern office environment with supportive, collaborative teams.

Exposure to multiple branches and growth opportunities across Surrey & Hampshire.

Flexible working considerations where feasible.

KPI Focus

Lead generation volume and quality; lead-to-appointment conversion rate.

Customer satisfaction and feedback scores.

Timely follow-ups and CRM data integrity.

Contribution to revenue through appointments and referrals.

How to Apply

Please send your CV and a brief cover note outlining:

Your interest in customer-facing roles and a fast-paced environment.

Any relevant experience (even if not in real estate) and examples of delivering excellent service.

Why Bourne Estate Agents and the Going office align with your career goals.