Client Services Representative

About Bourne Estate Agents Bourne Estate Agents operates across Surrey and Hampshire, delivering market-leading service and results. We pride ourselves on a customer-centric culture, collaboration across branches, and a fast-paced environment that rewards initiative and growth. Role Overview We are seeking a motivated Client Services Representative to join our Going office. The role focuses on generating new leads for our sales and lettings teams, enhancing the client experience, and supporting the delivery of compelling property solutions. Experience isn t mandatory, but a passion for customer service, resilience in a busy setting, and the ability to work well within a team are essential. There is clear potential for career progression within a high-growth, multi-branch business. Key Responsibilities Generate and qualify new leads for the sales and lettings teams (inbound inquiries, referrals, events, and campaigns). Build relationships with prospective clients and maintain a high standard of customer service throughout the early client journey. Collaborate with sales, lettings, and marketing to convert leads into opportunities and appointments. Assist in presenting property solutions, market information, and competitive advantages to prospects. Support the client experience by coordinating communications, scheduling, and follow-ups. Maintain accurate CRM records of leads, interactions, and status updates. Monitor market trends and feedback to help refine outreach ..... full job details .....