Client Services Manager

We are seeking an experienced Client Services Manager – Contingent Workforce to join our clients Corporate Services procurement team. This is a key manager-level role responsible for overseeing the operational delivery, contractual performance, and continuous improvement of a Managed Service Provider (MSP) programme supporting a contingent workforce.

Working closely with the Senior Contract Manager, you will play a central role in ensuring the effective commercial and contractual management of the MSP partnership. You will help drive service excellence, governance, compliance, and value creation across the non-permanent workforce supply chain.

This role requires a strong background in Managed Service Provider (MSP) or Recruitment Process Outsourcing (RPO) environments, with experience managing contingent workforce programmes and complex supplier relationships. You will act as a strategic partner to internal stakeholders, ensuring the MSP delivers against contractual commitments while continuously enhancing service delivery and workforce solutions.

Key Responsibilities

•    Support the Senior Contract Manager in overseeing the delivery and performance of the MSP programme managing the organisation’s contingent workforce.
•    Provide contractual oversight and commercial governance, ensuring supplier performance aligns with contractual obligations, service levels, and compliance requirements.
•    Act as a key interface between internal stakeholders, procurement, HR, and the MSP to ensure workforce solutions align with wider business and resourcing strategies.
•    Drive continuous improvement initiatives, working with the MSP to optimise processes, improve candidate experience, and deliver both financial and operational benefits.
•    Monitor programme performance through KPIs, SLAs, and reporting frameworks, providing insight and recommendations to senior stakeholders.
•    Support supplier relationship management, ensuring the MSP partnership delivers innovation, cost efficiency, and service excellence.
•    Manage risk, compliance, and governance across the contingent workforce supply chain, including legislative and contractual obligations.
•    Champion best practice in contingent workforce management and services-based procurement across the organisation.

What We’re Looking For

•    Strong experience working within a Managed Service Provider (MSP) or Recruitment Process Outsourcing (RPO) environment.
•    Demonstrated experience managing or supporting contingent workforce programmes at scale, ideally within complex or enterprise organisations.
•    Proven ability to manage supplier relationships and contracts, ensuring delivery against service level agreements and commercial commitments.
•    Strong stakeholder management skills with the ability to influence senior leaders, HR teams, and procurement functions.
•    Commercial awareness with the ability to interpret contract terms, manage cost drivers, and identify value opportunities.
•    Experience monitoring programme performance, KPIs, and service delivery metrics.
•    Strong negotiation, problem-solving, and conflict resolution capabilities.
•    A proactive, collaborative mindset with the ability to drive initiatives and improvements within a multi-stakeholder environment.