Client Services Executive

Your new companyHays are recruiting for a Client Services Executive on a permanent basis. This role is based in central Manchester and is fully office-based. Are you an experienced customer service professional looking to bring your skills to a dynamic, high-performing organisation? An award-winning professional services firm is seeking a Client Services Executive to join its busy and fast-growing Client Services team.Your new roleAs a Client Services Executive, you will:Communicate with clients across multiple channels, providing exceptional customer service and supporting them with their enquiriesAccurately obtain and record client information using case management softwareEscalate new enquiries to relevant departments and record feedback promptly.Maintain an up-to-date understanding of all internal departments and servicesManage workloads effectively, ensuring tasks and shared inboxes are completed and cleared dailyAssess incoming enquiries and provide accurate quotes where applicable.Support departments with matters of opening and completion of checksDemonstrate flexibility and adaptability to meet the changing needs of the team and wider businessWhat you''ll need to succeedProven experience in a client-facing or customer service role, within professional servicesExcellent written and verbal communication skillsHighly organised, with the ability to prioritise workload independently and meet agreed service levels.Strong attention to detail and accurate data entry skillsA ..... full job details .....