Assistant Manager - Client Services

Contract: Permanent, 37.5 hours per week Salary: £26,812 - 28,830 per annum Location: Radcliffe, Greater Manchester, M26 1NQ Closing date: Thursday 7th May 2026 Interview date: 20th - 22nd May 2026 We re looking for a passionate and driven Assistant Manager Client Services to help lead our work supporting people and pets across our Manchester rehoming, advice and behaviour unit. If you have a flair for client care and a love of animal welfare, this is your chance to make a real difference. More about the role Our Radcliffe-based centre is at the heart of Blue Cross s work in Greater Manchester, providing vital services in a creative, community-focused way. We don t have kennels or catteries on site, so we think differently to help pets and their people, from running a busy food bank to delivering rehoming and support services for a variety of animals. As Assistant Manager Client Services, you ll be at the forefront of this work. You ll: Lead the client services team to deliver exceptional care from first enquiry through to adoption or other support Work closely with the team to assess and admit pets, match them with the right adopters, and guide clients through every step of their journey Use data and insights to shape services and continuously improve client experience Collaborate with the local leadership team to meet targets and drive pet welfare outcomes Be hands-on with day-to-day operations including managing enquiries, prioritising admissions and ..... full job details .....