Client Services Director - Medical Communications

Accelerating Life-Changing Solutions to Global Healthcare Challenges

is the vision that unites us through a shared sense of purpose, whatever the role.

It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision.

Importantly too is how we go about living our vision. This is defined by the Prime mission:

Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals.

It speaks to collaboration and to everyone''s responsibility to bring together the diverse expertise that exist across our team to deliver world-class outcomes.

On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role:

Be Brave, Be Human, Be Passionate, Be Exceptional.

At Prime these values are integral to who we are. They are there to guide you in your role and support you on your personal journey to success. They shape our culture and support us in achieving our vision together, as one global team.

The role

The Client Services Director (CSD) plays a pivotal role in the management of the agency. Reporting to the VP of Medical Communications, the CSD drives strategic account growth, financial performance and operational excellence in line with company vision and values. Key responsibilities include leading client relationships, optimising workflow and financial KPIs, overseeing business development efforts, and ensuring high standards of service delivery. The CSD also contributes to wider agency leadership, supports new business pitches, and mentors team members to ensure long-term success and talent development. With over 10 years of relevant experience, ideally in a full-service med comms agency, the role demands strong leadership, strategic thinking, financial acumen, and outstanding communication and relationship-building skills.

Requirements

10+ years ‘relevant'' experience preferably in a full-service medical communications agencyIdeally, a life sciences degree, preferably combined with a Master''s or PhD, or other relevant qualificationExcellent interpersonal / relationship development skills - able to influence colleagues and clients, and to actively listenStrong team playerSolutions-based, with complex problem-solving abilityVisionary leadershipAbility to motivate a workforce and lead by example, with effective management and delegation skillsCommunication and negotiationPresentation skillsUnderstanding of a multi-faceted business operationStrong financial acumenPlanning and forecastingExcellent organisational skills, time management and adherence to deadlinesHigh attention to detailExtremely good written and oral communication skills (including presentation skills)

Benefits

33 days annual leaveBirthday day off5% pension contributionPrivate medical health insuranceWORKsmart - allows employees to have flexibility around their start and finish timeHybrid ..... full job details .....