Vice President - Global Client Services

Vice President - Global Client Services, London

Client:

Prose on Pixels UK LimitedLocation:

London, United KingdomJob Category:

Other-EU work permit required:

YesJob Reference:

d7bd3d0f1495Job Views:

3Posted:

25.08.2025Expiry Date:

09.10.2025Job Description:

Description:.

Description:. Prose on Pixels is a global content at scale agency built to address the marketing challenges of today and deliver meaningful content into the future. With our unique Audience-First production model, we Create, Scale and Personalize content to captivate audiences and achieve desired brand and business outcomes.Fusing creativity and performance, we create harder working, more sustainable content, reducing waste, and providing stronger ROI.IntroductionThe Vice President – Global Client Servicesis responsible for leading the day-to-day relationship with our global clients.

You should build trustful relationships with all client stakeholders and be regarded as reliable, responsive, and their go-to contact by being actively involved and overseeing all projects. You own the client relationship day to day andare responsible for the quality of our work.You will need to have a deep understanding of your client’s unique needs and will be expected to act as a partner to guide and support them to achieve theirobjectives both operationally and strategically.Client services must be seen as a key driver for client growth. Beyond managing delivery and ensuring the quality of output, this role is accountable for driving exponential client growth and retention. This growth mindset must be central to how we approach client relationships.The role requires a blend of global campaign development and multinational production management experience. You will be responsible for both planning and executing global campaigns, while also overseeing outputs from our markets around the globe.Mission and ResponsibilitiesLeadership in daily client relationship management. Lead the account activity, taking responsibility for the day-to-day account output from specialist and regional teams together with the central team, includingclient’s business growth and long-term relationship retention.Ensure smooth and efficient delivery of all centrally funded campaigns for product launches and brand initiatives.Lead the response to client briefs alongside relevant teams, connecting and managing the integrated working process from end-to-end. Accountable for delivering valuable, high-quality recommendations to clients

Ensure activation teams are delivering to brief/client expectations

Develop best practice guidelines and media principles for local markets to ensure adherence to central strategic frameworks

Work with local teams to ensure delivery against client expectations

Be well informed about the current and future trends, in technology and media - and able to hold insightful discussions with clients, proactively bringing them recommendations

Lead and attend regular client meetings

Ensure the content delivered is to a high standard and driving conversations forward with the client

Create action plans at client assessments which need to be delivered by the relevant teams (Central, Regional, Finance) to ensure assessment scores are maintained or improved

Work with central client to ensure we are supporting and managing their process expectations and that there is network-wide understanding and compliance. Use every opportunity to improve process to maximize Havas efficiency and promote internal services

Ensure the annual KPI deliverables are being prepared and delivered by the relevant teams input regularly to ensure current client priorities are considered

Manage up to ensure that all senior leaders are continually aware of opportunities and risks for clients, the business and people

Prepare reporting requests for central management including budgeting updates and key client challenges

Create and develop annual growth and businessplans

Lead by example as a senior member of the agency, your behaviour sets the tone for the rest of the team – encourage teams to attend agency seminars and events plus support internal initiatives

Understand our products and services and how they can help our clients specifically data and content

Build relationships with internal stakeholders (both at Prose on Pixels studios worldwide and the wider Havas Group) and communities

Seek and develop out of scope opportunities and channel choice that provide enhanced revenue opportunities both with central initiatives and supporting local teams

Land and expand is key - always look to develop opportunities and bring further growth

Needs to have experience of onshore/offshore/AI origination and automation at scale

We’re a start-up, so this is hands on. We need doers, not managers

Experience10+ years’ experience in client servicing - media/creative/content integration agencybackground

Soft Skills and CompetenciesTeam player - relationship building skills internally and externally with the ability to quickly establish strong working relationships

Positive, approachable and friendly attitude

Pro-activity and openness to take responsibilities and be fully accountable

Being flexible, adaptable and organized to meet tight deadlines

Ability to liaise confidently with clients at all levels and react to different cultural practices. Regular client contact and should be able to operate at ease in developing and managing client relationships

Experience of preparing and delivering senior level presentations to clients and internally

Excellent written and presentation skills

Experience in automotive sector preferred but not essential

Working understanding of trading principles, practices and performance

Ability to lead and inspire teams

Effective under pressure and ability to meet tight deadlines

#LI-CO1Contract Type :Permanent

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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