Client Service Team Leader 24/7 shift pattern

hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. About the Role We''re growing our team to better support our global market clients, extending our service beyond core business hours to meet their everyday banking needs. Join us as a Customer Service Leader and play a key role in this next phase of growth. In this role, you''ll lead and inspire a team to deliver a consistently excellent service. You''ll create a high-performing, inclusive environment where colleagues feel supported, motivated and empowered to succeed, driving the best possible outcomes for our clients. Location: Glasgow Barclays Campus or Isle of Man with hybrid working options. Working Hours: You''ll work across a 24/7 rotating shift pattern, covering a mix of weekday and weekend shifts including evenings, nights and occasional afternoons to support global client needs . Shift Pattern Rotation across day, evening and overnight shift, including a mix of weekdays and weekend working. Typical shift times range between 06:30 - 20:00 and 09:00 - 22:15, with some afternoon and evening shifts 14:00 - 23:45. Built on an 8-week rotational cycle to provide variety and fairness across shifts. What You''ll Be Doing Leading, inspiring and developing colleagues to achieve their full potential. Creating a positive, inclusive environment where colleagues feel valued and supported. Building team capability through regular feedback, coaching and structured ..... full job details .....