Client Service Manager

Reports to: Chief Executive Officer Hours: 37.5 hours per week, Monday to Friday, between 8am-6pm. Flexible working arrangements available for the right candidate. Hybrid working is also available. Salary: £40,000 - £42,000 per annum (DOE) Benefits: Holiday entitlement of 25 days per annum (pro-rata), pension, Birthday Day off, Medicash plan, flexible working and hybrid working. On Call: The role will include participation in an out-of-hours on-call rota, covering Monday-Thursday weekly. About York Road Project York Road Project is a homelessness charity based in Woking, supporting people experiencing homelessness for over 30 years. We provide emergency accommodation and a Day Centre offering practical support, advice, and pathways towards independent living. We are the only local safety net service for people experiencing homelessness in our area, working in a trauma-informed, person-centred way. Purpose of the Role The Client Services Manager is responsible for the day-to-day operational management of York Road Project''s frontline services, ensuring people experiencing homelessness receive safe, high-quality, trauma-informed support. The role provides leadership across the Today Centre, Tonight Centre and Tomorrow Houses, supporting staff and managers to deliver effective services and positive outcomes for clients. The postholder will oversee service delivery, safeguarding, operational performance and day-to-day health and safety practices, ensuring services run safely, ..... full job details .....