Client Service Advisor

Client Service AdvisorLocation: SwindonPackage: £24,788 + full benefits packageAt tmGroup, we make conveyancing technology and data simple. We provide tools and support that help property professionals work efficiently and deliver great service to clients.We''re now looking for a Client Advisor to join our Client Services team. This is a great opportunity for someone with customer service experience who enjoys problem-solving, learning new systems, and helping customers.You''ll join a supportive team environment where full training is provided. Whether you''re early in your career or looking for your next step in customer service, this role offers the chance to build specialist knowledge within the property and legal technology sector.What you''ll do As part of our Client Services team, you''ll support customers and suppliers with a wide range of enquiries while delivering a high standard of service.This role comes with structured training and ongoing support from experienced colleagues and dedicated Client Service Specialists. You''ll start by learning the fundamentals of our systems and processes, including mapping and search-related tasks, before gradually progressing into more complex customer queries and specialist areas.Your day-to-day responsibilities will include:Acting as a first point of contact for clients and suppliers via phone and email.Resolving customer queries in a professional, friendly and timely manner.Using internal systems to manage tasks, update ..... full job details .....