Client Relationship Manager

We are looking for a Client Relationship Manager (Subject Matter Expert) to act as an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the Client Relationship Manager role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers. Job title: Client Relationship Manager (Subject Matter Expert) Hours: 40 hours per week Location: Poole head office Holiday: 30 days paid (inc. Bank holidays) What you will be doing as a Client Relationship Manager: Manage and develop relationships with key luxury brand accounts, acting as the primary point of contact Drive sales performance while maintaining a clear focus on profitability and margin optimisation Analyse commercial performance, including pricing strategies, cost structures, and revenue streams Identify opportunities for growth within existing accounts and support new business development initiatives Deliver a premium, personalised customer experience aligned with luxury brand expectations Collaborate with internal teams (sales, marketing, operations) to ensure seamless service delivery Monitor market trends and competitor activity to inform strategic decisions Prepare regular performance reports, forecasts, and account plans Commercial and Financial Focus Maintain strong awareness of margins, ensuring all activities contribute to sustainable ..... full job details .....