Client Relationship Manager

Job Specification

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.Client Relationship ManagerLocation: Surrey (Hybrid working available)Contract: Permanent, full-timeAbout the OrganisationOur client is a respected training provider based in Surrey, offering high-quality skills development and professional training across a range of sectors. They work with employers, industry bodies, and learners to deliver tailored programmes that support workforce development and long-term career progression.They are now seeking a Client Relationship Manager to build and maintain strong relationships with employer partners, ensuring excellent service delivery and growth opportunities.About the RoleThe Client Relationship Manager will act as the key point of contact for employers and clients, ensuring their training needs are understood, supported, and met to the highest standard. This role combines relationship management with business development, helping the provider expand its reach and strengthen its partnerships.Key ResponsibilitiesManage and grow relationships with employer partners, ensuring their training needs are effectively supported.Act as the main point of contact for clients, providing advice and guidance on training solutions.Identify opportunities to expand existing accounts and develop new partnerships.Work closely with delivery and operations teams to ensure programmes are delivered on time and meet client expectations.Monitor client satisfaction and gather feedback to improve services.Produce reports and updates for senior management on client engagement and performance.Represent the organisation at networking events, meetings, and presentations.Person SpecificationEssentialProven experience in client relationship management, account management, or stakeholder engagement.Strong communication and interpersonal skills, with the ability to build rapport at all levels.Commercial awareness and the ability to identify growth opportunities.Excellent organisational and time-management skills.Ability to manage multiple accounts and priorities simultaneously.A proactive, solutions-focused approach.DesirableExperience working within the training, education, or skills development sector.Knowledge of apprenticeships, vocational training, or funded learning programmes.Understanding of employer engagement within the education and skills landscape.What’s on OfferCompetitive salary and benefits package.Hybrid working and flexible hours.Opportunities for professional development.Supportive and collaborative working ..... full job details .....