Client Manager

Join to apply for the

Client Manager

role at

LumeraWe are looking for a Client Manager to join our growing Commercial team, looking after a portfolio of Lumera’s clients, taking day to day responsibility for all client-related matters, and reporting to the Client Director. The Client Manager is responsible for client satisfaction and communication, and for working with peers in Operations teams to ensure client delivery.Your New Mission

You’ll be involved in the following:Day to day responsibility for client service and development to a portfolio of clients across the Independent Consulting and Platforms and Products business unitsAchievement of financial objectives in respect of revenue delivery, revenue development and client profitabilityClient satisfaction and securing favourable client referencesPlaying an active and innovative role in developing Lumera’s client propositionsProduce and make available all relevant management information and reportingEnsure effective interaction with the operations teams, whilst maintaining well-defined boundaries between client management and operationsEnsuring business assurance procedures are followed in respect of client managementWhat We Offer

Career development and training tailored to your goalsA hybrid working model with a centrally located office in either Bristol, London or Edinburgh and up to three days remote work per weekA comprehensive benefits package focused on your physical and mental well-beingWe’re Looking For Someone Who

Has a strong understanding of the UK pensions environment and awarenessHas pensions administration management, consultancy or client management experience in a pensions-related businessWill take ownership and the initiative to build strong relationships with their clientsIs self-reliant in the use of Word, PowerPoint and basic Excel to support the in-scope activitiesIs flexible to travel to Lumera offices, to meetings with clients and to marketing/profile-raising eventsNice To Have

A relevant professional qualificationUnderstanding of pensions data challenges and opportunitiesExperience in a pensions consultancy or in-house pension schemeAbout Lumera

Lumera is dedicated to the digital transformation of the European Life and Pensions industry. As insurtech innovators, we provide future-proof core technology for policy administration. The Prudent Revolution is our mission – bridging technology and partnership to navigate the fastest, safest path through complex change for LandP providers. We combine tech and industry expertise with relevant market experience to offer a broad range of consultancy and data services – from managing faultless legacy system migration to facilitating compelling end-user experiences. Based in Stockholm, Lumera has a significant presence with offices in the United Kingdom, the Netherlands, Norway, Sweden, India and Vietnam. Lumera is majority owned by Monterro, a leading Nordic software investor. We are Lumera - pioneering the digital transformation of the Life and Pensions industry. With strategic partnerships and advanced automation, we streamline policy administration, making complex processes simpler. Our mission, The Prudent Revolution, guides LandP providers through change, ensuring a smooth transition. Trusted for migrations and armed with deep domain expertise and innovative AI solutions, Lumera shapes the future. Join us on this innovative journey!Seniority level

Entry levelEmployment type

Full-timeJob function

Sales and Business DevelopmentIndustries

IT Services and IT ..... full job details .....