Client Engagement Specialist

Our client is looking for a Client Engagement Specialist to join their team. This is a Homebased role Looking for someone with strong admin skills, customer service skills. Sales skills an advantage Confident on the phone, telesales IT literate Job Summary: Client Engagement is responsible for managing the renewal process of software licenses and service contracts for existing customers from Tand to T4 customers. This role focuses on ensuring on-time renewal of customers'' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success of the company. Responsibilities (This list is not exhaustive and may be expanded according to need) Contract Renewal Management: Track upcoming contract expirations and proactively engage clients for renewal. Generate renewal quotes and proposals. Ensure timely processing of renewals to prevent service disruptions. Customer Engagement and Relationship Building: Serve as the primary point of contact for renewal discussions. Address customer concerns related to pricing, licensing changes, and contract terms. Sales and Upselling Opportunities: Identify opportunities to upsell or cross-sell additional solutions. Work closely with the Customer success team Provide clients with insights on how additional services can optimize their software usage. Collaboration with Internal Teams: ..... full job details .....