Client Engagement Renewals Specialist

Our client, a global leader in digital transformation solutions, within the construction and manufacturing industries is seeking a Client Engagement Renewals Specialist. In this role, you will be responsible for managing the end-to-end renewal process for software licenses and service contracts. Key Responsibilities Contract Renewal Management: Oversee the timely and accurate renewal of customer contracts, subscriptions, and service agreements. Customer Engagement and Relationship Building: Act as a point of contact to maintain strong relationships with existing clients, ensuring clarity and confidence throughout the renewal process. Sales and Upselling Opportunities: Identify opportunities to expand service usage, recommend enhancements, and support upselling efforts that align with customer needs. Collaboration with Internal Teams: Work closely with the Customer Success, Sales, and Finance teams to align on renewal strategies and meet company goals. Data Management and Reporting: Maintain up-to-date records in CRM tools, track key renewal metrics, and generate reports to support performance analysis and forecasting. Requirements: Proven experience in license management, contract management, account management. Deep knowledge of renewal processes and conditions for digital products and services. Exceptional organisational and time management skills with the ability to prioritize in a fast-paced environment. Excellent verbal and written communication ..... full job details .....