Client Engagement Executive

The Job:We are looking for a proactive and organised Client Engagement Executive to join our team. This role is central to improving client experience, gathering actionable feedback and data, whilst ensuring service excellence across the organisation and maintaining retention levels. You''ll also work closely with various departments, attend client meetings, and represent the company at industry events.What You''ll Be Doing:In this role, you will collect, analyse, and present data from client interactions to SMT, head of Department or other departments, using insights to identify trends and behaviours that support continuous service improvement. You''ll coordinate and attend client meetings-whether in person, over the phone, or online-ensuring feedback is accurately recorded, thoroughly investigated, and fully resolved.Acting as a client advocate, you will relay feedback internally to inform decision-making and drive positive change. Cross-departmental collaboration is essential, as you''ll work closely with teams to ensure client needs are met, while also monitoring work allocation and associated financial expenditure. You''ll track client interaction timeframes, provide data-driven insights, and support internal referrals for business development opportunities.Additionally, you''ll represent the company at industry events, networking, overseeing setup and ensuring smooth execution. Proficiency in Microsoft Office is essential, and experience with CRM systems is preferred. ..... full job details .....