Client Engagement Manager

We''re seeking a highly experienced Client Relationship Manager with a strong background in music and audio production to join a collaborative and innovative team at a leading global manufacturer of audio products. This is a brand-new, full-time permanent role based in Kidlington, Oxford, offering a competitive salary of -45,000 to -60,000, along with flexible hybrid working options and adaptable start/finish times.

In this pivotal position, you''ll be a key driver in building and nurturing client relationships, helping to expand business opportunities across a portfolio of respected audio brands. If you''re passionate about audio and thrive in a dynamic, people-focused environment, we''d love to hear from you!

Key Accountabilities the Client Relationship Manager:

• Develop a comprehensive strategy to build the user community, creating content (tutorials, videos, articles for courses, online events to promote the brands
• Recruit and manage relationships with key artists, influencers, producers and partners for brand messaging
• Initiate, design and implement loyalty programs centered on the user experience offering exclusive access, special promotions to drive subscription growth
• Working closely with the education team to enhance community engagement across platforms and channels
• Establish and manage an online platform for prospective customers and users, knowledge sharing and brand engagement
• Producing technically correct high quality and engaging content showcasing all brands and their benefits
• Analyse, monitor and report on community engagement, identify trends, content performance and product development
• Work closely with marketing, sales and development teams to ensure alignment with business objectives

Key Skills Required for Client Relationship Manager:

• A degree, higher level qualification, or qualified by experience in music and audio production
• Music production experience with a strong understanding of software tools (plug-ins, DAWs, virtual instruments
• Proven ability to explain use of audio software
• Experience creating and presenting video content across multiple platforms
• A passion for audio creation, music technology is a must
• Confident communicator particularly with technical focused content
• Experience in community engagement, customer success, content marketing within software or music technology would be an advantage
• Collaborative team worker with excellent interpersonal skills
• Highly organised with meticulous attention to detail
• Adaptable in a changing environment
• High energy, able to work on own initiative
• Creative mindset, a self starter

What''s in it for you?

• Salary of between -45,000 and -60,000
• Flexible, hybrid working
• Joining a highly successful collaborative company who are global market leaders
• Training development and progression
• 24 days holiday which increases by one every two years and capped at 29 days (can also buy and sell hols)
• 5 hours per week with flexible start/finish times
• Annual bonus
• Company pension, Salary Extra Health perks scheme, cycles to work, group income protection, group life insurance, discounts on products, employee assistance program