Client Account Lead - TFL & East West Rail

Overview

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.We’re looking for a forward-thinking and relationship-driven Client Account Lead to champion strategic growth and deepen partnerships with our largest clients in the South East of England—Transport for London (TfL) and the East West Railway Company (Oxford-Cambridge Corridor). This is a growth opportunity as we continue to deliver across markets.About the Opportunity

The Client Account Lead will shape existing key client relationships, drive strategic growth, and deliver exceptional outcomes across the future portfolio of infrastructure planning and delivery for these flagship clients. You will take a client-centric, insight-driven approach—deeply understanding client needs and aligning them with Jacobs’ full breadth of capabilities, including regular engagement with contractors to ensure a coordinated whole-life-cycle offer. You’ll work across Jacobs’ teams covering all sectors and our global network to deliver innovative, value-driven solutions that support our purpose of creating a more connected, sustainable world. You’ll also embed and champion client account initiatives, systems, and best practices across the programme to ensure consistent, high-quality client experiences.This role can be based across any of our Jacobs UK offices; however there is a regular requirement to be client facing in London, Milton Keynes, Oxford and Cambridge as part of the role.Responsibilities (Not Limited To)

Act as the trusted advisor and primary point of contact within Jacobs for Transport for London, and the East West Railway CompanyLead the development and implementation of a Client Account Growth Plan, co-created with the client, that aligns with Jacobs’ "Challenge Accepted" Strategy, European Roadmap, and global market prioritiesIdentify and pursue high-value opportunities across the client’s portfolio, overseeing Tier 1–4 pursuits and ensuring clear ownership of eachLead the capture of major new business and renewal of existing agreements, working closely with Capture Managers and Project Managers to deliver valueBuild strong internal networks across Jacobs’ regional and global rail and transportation teams, Market Solutions, Operations, and MarComms to deliver integrated solutionsCoordinate executive engagement and zippering strategies, ensuring Jacobs’ senior leaders are aligned and visible to the clientActively promote Jacobs’ thought leadership, ESG commitments, and digital innovation agenda within the client organisation and across the aviation sectorPartner with clients to co-create solutions that address their toughest challenges, leveraging Jacobs’ global expertise and market-leading capabilitiesWork with our client delivery directors to provide senior oversight of project execution plans, ensuring technical excellence, safe delivery, and a consistent client experienceIdentify and mitigate risks, champion ethical practices, and uphold Jacobs’ values in every client interactionWhat you’ll need

Proven experience in client account leadership or strategic business development, with a passion for transportation projects, especially in rail / passenger transport or major programmes sectorsRecognised industry presence with established relationships across these clients, or in the sector with key stakeholders (e.g., Network Rail or the Department for Transport)Strong commercial acumen, with the ability to shape strategy, influence stakeholders, and drive profitable growthDemonstrated ability to lead cross-functional teams, mentor others, and foster a collaborative, agile, high-performance cultureExperience with client management frameworks, governance processes, and digital tools such as CRM or CSP platformsWorkplace and Inclusion

Joining Jacobs not only connects you locally but globally. Our values are safety, integrity, inclusion and belonging. We support a culture of care, mental health, and belonging for all employees. We offer flexible working arrangements and a range of benefits, including well-being benefits, volunteering opportunities, and global giving programs. We are committed to inclusion and belonging, and we work with Jacobs Employee Networks, Communities of Practice and our Find Your Community initiatives to enable every employee to find connection and purpose. Jacobs partners with VERCIDA to attract and retain talent from diverse backgrounds. For greater online accessibility, please visit www.vercida.com.As a disability confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates seeking flexible working and from those who may not meet all listed requirements for a role. We support a hybrid working policy to balance office and remote work. If you require reasonable adjustments during the recruitment process, please contact Careers ..... full job details .....