Claims Administrator

Claims Administrator

Monday-Friday 9:00am-5:00pm (35 hours per week & hybrid working)

Salary - -22,222 - -24,500 DOE + bonus

Bristol

Do you have good administration & telephone based experience?

Are you looking to join a well established business with excellent progression opportunities?

Working within insurance & claims is a very exciting and rewarding career where no day is the same. We are currently looking to recruit a Claims Administrator to join our growing claims handling team, based in our Bristol office on a hybrid basis.

The role involves providing first class customer service to our customers, clients, and colleagues, ensuring client specific service level criteria is met. You will also act as a point of contact for client / customer queries.

Key Skills:

• Excellent degree of knowledge of property related claims and principles
• Excellent communication skills, both oral and written, including telephone manner
• High degree of IT competency and literacy, with the ability to understand and operate internal bespoke systems quickly
• Demonstrate personal and professional integrity and lead by example
• Good organisation / time management skills
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards
• Ability to use your own initiative and have a positive / enthusiastic attitude
• Attention to detail and accuracy of information
• Minimum 2 years administration experience

The role involves:

• To demonstrate a high level of technical quality and service delivery
• To provide exceptional customer service at all times
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact
• To promote and support the TCF principles
• To ensure adherence to contractual/Client SLA''s and KPI''s

The Package:

• Competitive starting salary
• Hybrid working
• Enhanced contributory pension
• Excellent growth & progression opportunities into different departments
• Qualification funding after passing probation (CII)
• Performance related bonus
• Flexible benefits
• Enhanced family leave
• Electric car scheme
• Voluntary benefits schemes
• Birthday holiday
• Share purchase scheme with interest free loans

Interested in knowing more?

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