Cisco Telephony and Videoconferencing Engineer

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Cisco Telephony andamp; Videoconferencing EngineerLocation: Stevenage Hertfordshire -100% onsiteDuration: 31/12/2027Clearance Required: Active SC Clearance Role Description: Participate, lead and implement Cisco Telephony andamp; Videoconferencing Projects. Occasionally assist operational teams (L1 andamp; L2). Oriented to complex incident resolution Major incident (qualification, action plan, resolution, RCA, knowledge) Problem management Ensure the transfer of skills to technicians and engineers. Respond to specific customer requests in coordination with the Capgemini Team Leader/SDM. Update technical documentation (HLD andamp; LLD) and procedures. Perform hardware andamp; configuration tests. Skills: CISCO environment at least 5 years of experience. Good knowledge of the Cisco telephony and video conferencing environment. Knowledge of Cisco Telephony environment v12.5: (CUCM, Unity Connection, Jabber, IPPhone, ) Knowledge of Cisco Video conferencing: CMS, and Cisco video conferencing (endpoints, TMS, ) Knowledge of the VMware suite v7/v8. Mastery of SIP/H323 protocols. Extra Knowledge is a plus: Kurmi, Telisca, Real Time Monitoring tool, Prognosis, PeterConnects ecosystems Knowledge of WAN/LAN networks and security. Systems administration and PC environment would be a plus Soft skills: Team worker ..... full job details .....