Charges Coordinator

As a Charges Coordinator, you'll play an important role in helping Thames Water manage charges received from Highway Authorities. Working as part of a supportive team, you'll investigate each case, decide whether charges are valid, and ensure invoices are processed accurately and fairly. This is a varied role where you'll work with internal teams and external partners to help reduce unnecessary costs while making a real contribution to delivering an excellent service for our customers.
What you'll be doing as a Charges Coordinator
As a Charges Coordinator, you'll investigate, validate and process charges received from Highway Authorities, ensuring every case is handled accurately and within agreed timescales. You'll use a range of internal systems while working closely with colleagues and external organisations to deliver the best outcomes.

• Investigating and validating charges received from Highway Authorities using a range of internal systems.
• Processing invoices accurately and within agreed timescales.
•  Working with internal teams, contractors and Highway Authorities to resolve queries and minimise unnecessary costs.
• Liaising with external organisations to ensure only valid charges are paid.
• Identifying trends and opportunities to improve processes and reduce future costs.
• Maintaining accurate records while managing a busy workload across multiple systems.

What you should bring to the role

• Strong problem-solving skills with the confidence to investigate information and make informed decisions.
• Excellent communication skills with the ability to build positive relationships with colleagues and external partners.
• A team-player approach, as this role can be fast-paced and colleagues work together to support one another.
• Previous experience in customer service, administration, invoicing or financial administration where accuracy and organisation were essential.
• Experience using systems such as Salesforce, SAP, Street Manager or GIS would be highly beneficial.
• Knowledge of streetworks or highways processes would be advantageous.

What's in it for you?

• Hourly Pay Rate: £14.26–£17.83 per hour, depending on skills and experience.
• Expenses: Excluded
• Location: Clearwater Court, Reading (Hybrid working with a minimum of one day per week in the office. Our office is located in Reading town centre, just a two-minute walk from Reading train station.)
• Length of assignment: 26-week temporary contract, with the possibility of an extension and the potential for a permanent opportunity in the future.
• Hours: Monday to Friday, 8:00am – 4:00pm
• Hours:36 hours per week

Please note you will be on assignment at Thames Water via Pertemps
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

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