Charges Coordinator

As a Charges Coordinator, you'll play an important role in helping Thames Water manage charges received from Highway Authorities. You'll investigate each case, decide whether charges are valid, and work with both internal teams and external partners to ensure everything is processed accurately and fairly.
What you'll be doing as a Charges Coordinator

• Investigating and validating charges received from Highway Authorities using a range of internal systems.
• Processing invoices accurately and within agreed timescales.
• Working with internal teams and contractors to resolve queries and minimise unnecessary costs.
• Liaising with external organisations to ensure only valid charges are paid.
• Identifying trends and areas where improvements can help reduce future costs
• Maintaining accurate records while managing a busy workload across multiple systems.

Base location: Clearwater Court – hybrid working with a minimum of 1 day a week in the office. Our office is located in Reading town centre, just a 2-minute walk from Reading train station.
Working pattern: Monday to Friday, 8:00 am to 4:00 pm (36 hours per week).
What you should bring to the role

• A problem-solving mindset with the confidence to investigate and make informed decisions.
• Strong communication skills and the ability to think outside the box.
• A team-player approach, as this role can be fast-paced and pressurised, with colleagues supporting each other to deliver the best outcomes.
• Previous background in a customer service or administration role where accuracy and prioritisation were key, or experience working with invoices, charges or financial administration are desirable.
• Experience using Salesforce, SAP, Street Manager or GIS would be highly beneficial.
• Knowledge of streetworks or highways processes would be advantageous.

What’s in it for you?

• This role will be paid from £26,700 up to £33,380 per annum, depending on skills and experience.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

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