Casework Team Leader

We are seeking an experienced Casework Team Leader to join a high-profile Government programme supporting the delivery of complex, policy-led casework in a fast-paced operational environment. This role is ideal for someone with a strong background in Government operational delivery who can confidently lead teams, make evidence-based decisions, and build effective relationships with a range of stakeholders. The Role As a Casework Team Leader, you will lead a team responsible for delivering high-quality casework while ensuring decisions are made consistently, fairly and in line with Government policy. You will provide leadership and coaching to your team, oversee operational performance, contribute to continuous improvement, and support the wider objectives of the organisation. Key Responsibilities Lead a Casework Team, providing line management to HEO Civil Servants and task management of contingent workers. Make autonomous, evidence-based decisions in accordance with Government policy and guidance. Analyse complex evidence and request additional information where required to support decision making. Handle sensitive personal information in accordance with data protection requirements. Build and maintain effective working relationships with colleagues and stakeholders across Government. Provide advice and guidance to support operational delivery and departmental priorities. Oversee casework data, management information and reporting to support performance monitoring and ..... full job details .....