Case Advisor

Case AdvisorManchester City CentreHybrid working, min 2 days per month in the officeFull-time, 35 hours per weekOn-going temporary contract which could lead to a permanent opportunity 15.08 per hour Office Angels are currently recruiting for a Case Advisor to join our client based in Manchester City Centre. Duties will include:Handle customer complaints via phone and email, ensuring timely resolution and follow-up communicationArrange and lead initial enquiry meetings with customersReview, analyse and summarise complex case informationManage your own caseload, working closely with colleagues across the organisationSupport customers by arranging and recording complaint calls where neededFollow safeguarding procedures to protect children and vulnerable adultsProvide cover and assistance to team members as requiredAny other reasonable duties as may be assigned from time to timeWe are looking for candidates with:Experience of dealing with complaints and providing advice and guidance via telephone, email and letterExcellent customer service skills with a sensitive and professional approachStrong written and verbal communication skills, with the ability to adapt your styleAbility to manage workloads effectively and meet deadlinesMust be able to work independently and as part of a wider teamUnderstand GDPR and data protectionExperience of relevant software and advanced ExcelGreat organisational ability and attention to detail Additional Requirements:A standard criminal record check ..... full job details .....