Cargo Customer Service

Right Now Group are currently recruiting for a Cargo Customer Service Specilaist to join a well-established aviation and cargo services provider based in the Heathrow area. Our client is seeking a customer-focused individual to support cargo operations, ensuring bookings, capacity management, and customer service activities are handled efficiently and accurately.Position: Cargo Customer Service Location: HeathrowHours: Monday - Friday, 09:00 - 17:30Salary: £24,000 - £28,000 per annum (dependent on experience)Key Responsibilities for a Cargo Customer Service Specialist :Manage the complete end-to-end cargo booking process.Act as the main point of contact for customer enquiries via telephone and email.Liaise with UK freight forwarders, overseas offices, Ground Handling Agents, and internal teams.Maintain and update in-house and airline operating systems, ensuring all booking information is accurately recorded.Oversee and manage pre-bookings and capacity allocations.Monitor capacity control and prioritise shipments to maximise service efficiency.Respond to customer requests regarding shipment tracking and post-flight information.Coordinate service recovery actions to maintain a high level of customer satisfaction.Provide booking lists to Ground Handling Agents and issue pre-alerts to destination stations.Support the wider cargo operations team to ensure seamless customer service delivery.Key Skills for a Cargo Customer Service Executive:Previous experience within an Airline, ..... full job details .....