Customer Service Executive

This Customer Service Executives main responsibility will be to manage a small portfolio of accounts across the full customer lifecycle. You''ll be the main point of contact for your customers, handling day-to-day queries and orders, but more importantly building the kind of relationships where customers call you first, trust your advice and want to do more business with the company.The company you''ll be joining has been established for over 40 years and is a trusted, multi-award-winning global market leader developing innovative cutting-edge products. This business is aspirational, Customer Centric, team driven and Innovate, which are the key principles that shape the culture and behaviour of the organisation. Customer Service ExecutiveBase Salary: £30,000 plus the opportunity to earn bonusesHybrid working (the 1st 6 weeks will be in office) Huge amounts of corporate benefits A genuine opportunity to grow a long-standing career Customer Service Executive key responsibilitiesOwn a portfolio of Manage customer expectations through clear, accurate and timely communication at every stageMaintain accurate and up-to-date records across Business Central, Dynamics CRM and supporting systemsFollow established processes and contribute to continuous improvement across the teamConduct regular proactive health check calls with customers to understand their business, review current products and identify any issues or upcoming requirementsHandle inbound enquiries, orders, returns and ..... full job details .....