Care Manager

Job Title: Care Manager (Domiciliary Care)

Location: Berkshire/Surrey  Area Salary: £35-45k basic plus bonus

The Role

We are seeking a highly experienced and accountable Care Manager to help lead our established homecare branch. Working alongsider an RM, you will be fresponsible for assisting with the strategic and operational success of the service, ensuring total CQC compliance while managing care delivery for a diverse client group, including children, young people, and adults.

Your mission is to drive the service toward Outstanding through robust leadership, financial oversight, and clinical excellence.

Key Responsibilities

CQC Compliance & Governance

• Lead bimonthly audits and maintain "inspection readiness" at all times.

• Manage safeguarding as the DSL, ensuring compliance with the Care Act and MCA/DoLS.

Financial & Business Management

• Oversee financial performance, including budgeting, forecasting, and payroll accuracy.

• Manage invoicing, credit control, and care hour reconciliation.

• Drive business growth by converting enquiries into care packages and meeting monthly KPIs.

Leadership & Workforce Development

• Manage and develop the office and field-based teams, including Coordinators and Team Leaders.

• Embed a culture of accountability, reflective practice, and trauma-informed care.

• Manage the care teams

Operations & Quality Assurance

• Oversee safe client onboarding, assessments, and person-centered care planning.

• Oversee the digital rota system to ensure continuity of care and safe staffing levels.

• Lead complaint investigations and feedback loops to ensure continuous service improvement.

• Participate in and manage the on-call rota, including emergency cover when necessary.

Requirements

• Proven experience as a Care Manager within a domiciliary or complex care setting.(min 2-3 years)

• Good knowledge of CQC regulations, the Children Act, and the Care Act.

• Strong financial acumen with experience in budgeting and KPI management.

• Excellent leadership skills with a focus on performance management.

• Proficiency in digital care management systems

• Full UK Driving License.

Benefits

• Bonus scheme

• Car/Car Allowance

• 28 days holiday plus BH

Are you a dedicated care leader ready to take a high-performing branch to the next level? Apply today.