Care Advisor (Relationship & Sales Focus)

About the role

We are transforming our Care Advisory Hub and looking for exceptional individuals to join us.

This is NOT a "Call Centre" role. This is a high-impact Sales & Relationship role. You will act as the trusted guide for families navigating the emotional journey of finding care, managing the entire pipeline from the first enquiry to the final move-in.

 

The "4-Day Week and Work from Home" Advantage We demand high performance, and we reward it with exceptional work-life balance.

• Your Schedule: You will work 4 days per week on 10-hour shifts (08:00 – 18:00).

• Your Time Off: You will have 3 rest days every week.

• Fully Paid Breaks: Uniquely, all your breaks (1 hour per shift) are fully paid.

• Christmas Day: We are CLOSED, guaranteeing you this time off.

Reports to: Senior Care Advisor

Key duties and responsibilities

Your Role

• Lead Ownership: You are responsible for your own pipeline. You will conduct discovery calls, book showrounds, and relentlessly follow up to drive occupancy.

• Commercial Focus: You will match family needs to the right home, balancing empathy with the commercial drive to convert enquiries into admissions.

• CRM Expertise: You will maintain 100% data accuracy in Care Compass (Salesforce CRM).

 

Working Pattern & Commitments

• Operational Hours: 08:00 – 18:00, 7 days a week.

• Weekend Commitment: You must be available to work alternate weekends (Sat & Sun).

• Hybrid Working: You may work from home (WFH) on designated days, provided you have a private, quiet workspace suitable for confidential calls (GDPR Requirement).

• On-Call Obligation: To support our "Sunday Solo" coverage, you will be part of a rotating Sunday On-Call Rota.

  • Note: This is a resilience measure. If activated (remote/WFH), you will be paid for the hours worked. The standby commitment is compensated via your paid break allowance.

 

Who We Are Looking For

• Confident Self-Starter: You are happy working autonomously. You can manage your own day and handle complex queries without constant supervision (essential for weekend working).

• Empathetic but Commercial: You can build rapport instantly but are not afraid to discuss fees and funding.

• Tech-Savvy: Experience with Salesforce or similar CRM systems is a distinct advantage.

Supplementary information

• This role operates on a strict 4-day rolling rota (10-hour shifts, 08:00–18:00). Can you commit to this pattern?

• This role requires working alternate weekends (Sat & Sun) and participation in a Sunday On-Call roster. Is this acceptable to you?

• For Hybrid/Working from Home, do you have a private, quiet workspace at home that meets GDPR privacy standards?

• Are you able to attend the Lowestoft Head Office for your initial induction and training week, and subsequently for a minimum of one day per quarter for scheduled training and team synchronisation activities?

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