Call Handler

Call Handler - Social HousingLocation: West or North LondonSalary: 17 per hourContract: Temporary to PermanentWorking Arrangement: Fully Office BasedAbout the RoleWe are currently recruiting for a Call Handler to join a busy Social Housing team based in West or North London.This is a great opportunity for someone with strong customer service and communication skills who is confident handling a high volume of calls and supporting residents with their enquiries.The role will initially be on a temporary basis, with the opportunity to become permanent for the right candidate.Key ResponsibilitiesHandling a high volume of inbound calls from residents and customersResponding to queries in a professional and helpful mannerLogging calls and updating customer records accuratelyTaking details of repairs, maintenance issues and service requestsLiaising with internal teams and contractors to ensure enquiries are dealt with efficientlyProviding regular updates to residents where requiredEscalating urgent or complex issues appropriatelyMaintaining accurate records on internal systemsDelivering a high level of customer service at all timesAbout YouThe successful candidate will ideally have:Previous experience in a call centre, customer service, contact centre or housing environmentExcellent verbal and written communication skillsA professional and friendly telephone mannerStrong attention to detail and accurate data entry skillsThe ability to remain calm and professional when dealing with ..... full job details .....