Call Handler

Job Title: Call Handler - Automotive Dealership

Location: Hull

Contract Type: Temporary - Ongoing

Working Hours: Monday to Friday, 8:00am - 5:00pm (Every other Saturday morning)

Job Overview:

We are seeking a professional, organised, and customer-focused Call Handler to join a busy automotive dealership in Hull on a temporary ongoing basis. The ideal candidate will play a vital part, handling incoming calls and liaising directly with other team members to relay accurate information. This position requires excellent communication skills and a strong ability to multitask in a fast-paced environment.

Key Responsibilities:

• Greet customers in a professional and friendly manner over the phone
• Handle a high volume of incoming calls, directing them to the relevant departments or individuals
• Take detailed messages and customer requests, accurately communicating them to the service teams
• Provide general administrative support to the dealership as required
• Manage appointment bookings or service queries when necessary
• Ensure all customer interactions reflect the company''s high standard of customer service
• Support weekend cover on a rota basis

Key Requirements:

• Previous experience in a customer call-handling role
• Strong telephone manner and excellent verbal communication skills
• Ability to relay detailed information clearly and accurately
• High attention to detail and strong organisational skills
• Professional, presentable, and reliable
• Experience in an automotive or dealership environment is desirable but not essential
• Comfortable working within a team and under minimal supervision

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