Call Centre Advisor

Our international client urgently requires a Call Centre professional to join their team on a temp-to-perm basis You will efficiently and professionally facilitate, decide upon, and communicate the settlement of aviation damaged luggage claims in line with: Company Behaviors, policies, and KPIs Client requirements Legislative requirements (e.g. MC99, GDPR) Key Accountabilities: Client airline damaged luggage settlement Aviation customer contact, via phone and email, remaining compliant with all policies and requirements Role Challenges: Peer relationship management, within the framework of the Company Behaviours and policies Inter-departmental communication - to ensure that the path to claiming settlement is as efficient as possible Client and supplier relationship management - ensuring constant compliance Role Requirements: Fluent or native written and spoken English - essential Basic MS Office skills - essential GCSE (or equivalent) in Maths, English - essential Experience in an airport or airline operation - desirable Experience in an operational call centre environment - desirable Experience in a high-pressure, fluid sales environment - desirable Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR) o Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times Contacting airline passengers via phone and/or email in line with airline contractual requirements Issuing ..... full job details .....