Call Centre Agent

Fully Remote Call Centre AgentJob Type: Full-time, PermanentLocation: Remote (UK-based only)Salary: 20,483.84 per annumHours: 32 hours per weekJoin our client''s team as a Fully Remote Call Centre Agent and play a crucial role in providing emergency support and reassurance over the phone. This position offers the opportunity to truly make a difference in the lives of vulnerable individuals and sheltered housing residents by being their first point of contact in times of need.Day-to-Day of the Role:Act as the first point of contact for emergency alarm calls, ensuring a swift and efficient response.Support sheltered housing residents and those living independently, ensuring their safety and well-being.Handle (Apply online only) calls daily, providing exceptional customer service with empathy, professionalism, and a smile, even over the phone.Manage difficult conversations with empathy and control, turning challenging calls into positive experiences.Maintain confidentiality and professionalism in every interaction.Work closely with a supportive team, fostering a collaborative and positive working environment.Required Skills and Qualifications:MUST HAVE CALL CENTRE EXPERIENCE.Experience in handling a high volume of incoming calls.Experience in environments such as Local Authorities, Emergency Services, retail call centres, or British Telecom control centres is highly desirable.Proficiency in Microsoft Office (Word, Excel, Outlook).Strong attention to detail and accurate data ..... full job details .....