Call Centre Advisor

£12.71 per hour plus uncapped bonus

40 hours per week

Monday to Friday 8am-6pm, Saturdays 9am-5.30pm (5 days per week, Saturdays on rotation)

Office based – At our iconic Bescot Headquarters

What you will be doing:

Working for the Service, Maintenance and Repair team at RAC, you will be dealing with New and Existing customers who are calling to enquire about RAC''s range of servicing and maintenance services. Whilst providing industry-leading customer service, you will discuss options with customers, discuss options and services available and provide qutations on potential costs for their required work. Using strong communication skills, you will ultimately aim to turn these customer enquiries into bookings for RAC''s mechanics to complete. 

What are we looking for:

-Call Centre Experience

-Excellent communications skills

-Ability to handle objections and convert enquiries into bookings

-Professional telephone manner

-Resilience